Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how SideWise Puzzle ("we," "our," or "us") collects, uses, and shares information about you when you use our mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device Information: Device model, operating system version, and unique device identifiers
• Usage Statistics: Basic gameplay metrics, session duration, and performance data to improve the Service
• Technical Data: App crashes, performance metrics, and error logs
• General Location: Country or region level location (not precise location)

2.2 Information You Provide

We collect information you voluntarily provide:

• Support Communications: Information you provide when contacting us for support
• In-App Purchases: Transaction details processed through Apple's App Store (we do not store payment information)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Service
• To provide game functionality
• To identify and fix bugs, crashes, and performance issues
• To understand usage patterns and develop new features
• To respond to your support requests
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Policy:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service:

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Data encryption in transit and at rest
• Regular security assessments and updates
• Limited access to personal information
• Secure data storage practices

6. Data Retention

We retain your information only as long as necessary:

• Usage Statistics: Retained for up to 2 years for service improvement
• Technical Data: Crash reports and performance data retained for up to 1 year
• Support Communications: Retained for up to 3 years for customer service purposes

7. Children's Privacy

Our Service is designed to be safe for users of all ages with a 4+ age rating. We do not knowingly collect personal information from children under 13 without parental consent.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Object: Object to the processing of your personal information
• Right to Restrict Processing: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@sidewiseapps.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Policy.

10. Changes to This Policy

We may update this Policy from time to time. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this Policy
• Posting a notice in the app or on our website
• Your continued use of the Service constitutes acceptance of the updated Policy

11. Contact Information

If you have questions about this Policy or our privacy practices, contact us: